FAQs

  1. How far away from my door will the transmitter work?
  2. How long does the light on the control box stay on for?
  3. How much space will I need to fit my roller door?
  4. How often should I have my Gliderol roller door serviced?
  5. Should I lock my roller door even though its fitted with a remote control operator?
  6. Should I wash my roller door?
  7. What happens if my remote control roller door closes and hits an immoveable obstruction?
  8. What happens if someone in my street has a Glidermatic or Roll.a.matic operator, can they open my door?
  9. What happens if the power goes off – how do I operate the roller door?

How far away from my door will the transmitter work?

In general remote control transmitters will operate from much further than required. This can be as far as 50 metres. However, this can also be significantly reduced due to a number of building and environmental factors.  As a rule Gliderol strongly suggest that all doors should be operated when they are in clear line of sight. The average opening or closing cycle time should be a matter of 12 – 15 seconds. Should any Gliderol door take longer than this to open or close consult your local service agent.

How long does the light on the control box stay on for?

The courtesy light housed within the control box is activated during opening or closing and stays on for approximately 60 seconds.

How much space will I need to fit my roller door?

Gliderol roller doors do by virtue of their construction require space to conceal the rolled up section of the door. On average the rule of thumb for domestic installations is that the door will occupy 450mm of space from the lowest point of the ceiling. Stand inside the garage or shed and look outward toward to street. Imagine the roller door sitting horizontally across the top of the opening. Its going to take up 450mm of space from the lowest point of the ceiling.  If you have a low opening height and you intend to store a boat or park a 4WD in your garage – its always wise to check first.

How often should I have my Gliderol roller door serviced?

All Gliderol roller doors are designed to offer years of trouble free operation and generally require minimal  maintenance. Manually operated roller doors should operate freely in either the opening or closing  direction. Roller doors which are either difficult to lift or which appear to fall when moving in the closing direction may require some adjustment to the spring tension. This is best left to the services of a suitably qualified technician.  All roller doors operate with the assistance of specially designed torsion springs which are under tension – as such serious injury may be sustained if the  adjustment procedure is not undertaken correctly. Gliderol roller doors fitted with either the Glidermatic or Roll.a.matic remote control system should likewise require minimal maintenance. Any door which appears to be labouring during the opening or closing operation may also require some qualified adjustment. Ensuring that the guide sections in which the door runs are kept free from dust, dirt and other build up is a simple yet effective maintenance step which involves nothing more than carefully wiping the inside of the section with a rag. Do not lubricate the guide sections with oil,grease or any other petroleum based product. Recent development in lubrication technology has witnessed the introduction of silicone sprays which are readily available and offer suitable lubrication for roller door guide sections. Refer to warranty recommendations in regards to service frequency.

Should I lock my roller door even though its fitted with a remote control operator?

All Gliderol roller doors fitted with either a Glidermatic  or Roll.a.matic operator should not be locked during normal operation. The units are designed to hold the doors closed to prevent unauthorized entry. Should any attempt be made to force the door open from the outside the unique electronic control system will detect the forced intrusion and pulse the door to the closed position. If the door is inadvertently locked and the operator activated this will cause the unit to overload  and force the gears to drive against the lock. In such instances the power should be turned off immediately and a qualified technician may be required to return the door to its correct operation. If the roller door is not going to be used for a long period, possibly during holidays and you are concerned about security. Turn the power off, return the door to manual operation and use the key provided to lock the door.

Should I wash my roller door?

Please refer to the Gliderol Maintenance & Cleaning Guide.

What happens if the power goes off – how do I operate the roller door?

All Glidermatic or Roll.a.matic operators have a simple manual release lever which allows the door to be operated manually during loss of electrical power. Garages or installations where the roller door is the only point of access will require an additional accessory at the time of installation to enable the door to be operated manually.